1. Seller
The seller and owner of the online store is IK “LEDFRAMES”, registration number 40002225320, address: Cietokšņa iela 55A-21, Daugavpils, LV-5401, Latvia. Email: info@ledframes.eu, phone / WhatsApp: +371 25547706.
2. Delivery areas and charges
Orders are shipped from Latvia. Delivery in Latvia is free; delivery to Lithuania and Estonia costs €5 per order. For other available countries and separately listed postal regions, the delivery charge is calculated by destination and displayed in full before payment. International delivery is arranged for the selected country or region. Delivery may be made to a mailbox, local collection point or post office, depending on destination and parcel size. The displayed shipping charge includes postage, packing and handling.
Displayed rates assume a packed shipment weighing up to 500 g. If a multi-item order exceeds this weight or the available delivery method cannot be used for a destination, the Seller may contact the customer to agree on an available delivery method and total cost before dispatch, or cancel and refund the order if delivery cannot be arranged. No additional charge is taken without the customer's agreement. If a destination is not available in checkout, please contact us before ordering.
3. Production time
The usual production time is 2-5 business days after payment has been confirmed and all required information has been received. If separate design approval is required, the period begins after the customer’s approval has been received.
4. Delivery time
Production usually takes 2–5 business days, as explained above, and postal transit begins after dispatch. Indicative transit times for Latvian and Baltic delivery are Latvia 1–3 business days, Estonia 2–3 business days and Lithuania 3–4 business days. Estimated shipping after dispatch is 7–14 business days for most EU destinations, 8–16 business days for the United Kingdom, 10–20 business days for other European destinations and island regions, and 12–25 business days for most destinations outside Europe. Remote islands and certain overseas territories may take 20–40 business days. The estimate for each available destination is displayed at checkout.
Shipping estimates exclude production time, weekends, public holidays and time spent in customs. Delays caused by carriers, customs authorities, border processing, weather or destination-country postal operations are outside the Seller's direct control, and we cannot guarantee a specific arrival date. We will investigate material delays and assist customers as required by applicable law. This does not remove the Seller's legal delivery obligations or the customer's statutory remedies for non-delivery.
5. Handover to the carrier and tracking
International orders may be sent without end-to-end parcel tracking. Tracking is not always available for every destination, and some shipments have no tracking number at all. Where tracking is provided, scans and updates may be delayed or incomplete; lack of tracking updates alone does not mean a parcel has been lost. You may contact us for assistance with an overdue delivery.
6. Risk of accidental loss or damage
In a consumer sale, the risk of accidental loss or damage passes to the customer when the customer or a third party designated by the customer physically receives the product. An exception may apply where the customer independently appoints a carrier not offered by the Seller.
7. Accuracy of the delivery address
Orders are dispatched strictly to the recipient and delivery details submitted by the customer at checkout. The customer is responsible for checking the recipient's full name, country or postal region, city, street, building, apartment, postal code, phone number and other required details before paying. The Seller is not responsible, to the extent permitted by law, for a failed, misdirected, returned or delayed delivery caused solely by incorrect or incomplete information supplied by the customer. Any available correction requested after payment is subject to whether dispatch or carrier processing has already begun.
Where a resend is possible, the actual additional postage may be charged with the customer's agreement. This clause does not limit statutory consumer rights or exclude responsibility for an address or fulfilment error made by the Seller.
8. Receiving a damaged parcel
If the packaging is visibly damaged, the customer is advised to photograph it before opening, make a note with the carrier where possible, and promptly send the order number, description and photographs to the Seller. The absence of packaging photographs does not remove mandatory consumer rights but may make it more difficult to establish the cause of damage.
9. Delay or loss
In the event of a material delay, the Seller will contact the carrier and inform the customer of the result. If delivery is not completed within the agreed or statutory period, the customer may grant an additional reasonable period and then use the remedies available under law if the order is still not delivered.
10. Customs charges and deliveries outside the EU
For deliveries outside the European Union, the price may exclude import duties, taxes and charges in the destination country unless expressly stated otherwise before payment. Such charges are normally collected from the recipient by the relevant authority or carrier.
11. Cancellation by the Seller and refund
If LEDFRAMES cancels an order because production or delivery is not possible, the customer will receive a full refund of the amount paid for the cancelled order, including paid delivery charges.
The refund will be initiated without undue delay and within the mandatory statutory period. After initiation, the actual crediting of funds may take up to 15 business days depending on the bank, payment system and payment method.