1. Seller
The seller and owner of the online store is IK “LEDFRAMES”, registration number 40002225320, address: Cietokšņa iela 55A-21, Daugavpils, LV-5401, Latvia. Email: info@ledframes.eu, phone / WhatsApp: +371 25547706.
2. Delivery areas and charges
The exact delivery charge is displayed before payment and depends on the selected country and available delivery method. If delivery to a particular country is not offered on the website, an order may be accepted only by separate written agreement.
3. Production time
The usual production time is 2-5 business days after payment has been confirmed and all required information has been received. If separate design approval is required, the period begins after the customer’s approval has been received.
4. Delivery time
The estimated delivery time after handover to the carrier is:
- Latvia - 1-3 business days;
- other European Union countries - 3-10 business days.
These periods are estimates and may be extended due to public holidays, remote destinations, carrier operations, customs procedures or other circumstances beyond the Seller’s reasonable control. The Seller will inform the customer of a material delay.
5. Handover to the carrier and tracking
A tracking number may be provided after dispatch. A short period without tracking updates does not by itself mean that the parcel has been lost.
6. Risk of accidental loss or damage
In a consumer sale, the risk of accidental loss or damage passes to the customer when the customer or a third party designated by the customer physically receives the product. An exception may apply where the customer independently appoints a carrier not offered by the Seller.
7. Accuracy of the delivery address
The customer must check the recipient’s name, country, city, street, building, apartment, postal code, phone number and other required information. If delivery fails because the customer supplied incorrect or incomplete information, the Seller may charge the actual cost of reshipment. This does not limit the customer’s rights where the error was caused by the Seller.
8. Receiving a damaged parcel
If the packaging is visibly damaged, the customer is advised to photograph it before opening, make a note with the carrier where possible, and promptly send the order number, description and photographs to the Seller. The absence of packaging photographs does not remove mandatory consumer rights but may make it more difficult to establish the cause of damage.
9. Delay or loss
In the event of a material delay, the Seller will contact the carrier and inform the customer of the result. If delivery is not completed within the agreed or statutory period, the customer may grant an additional reasonable period and then use the remedies available under law if the order is still not delivered.
10. Customs charges and deliveries outside the EU
For deliveries outside the European Union, the price may exclude import duties, taxes and charges in the destination country unless expressly stated otherwise before payment. Such charges are normally collected from the recipient by the relevant authority or carrier.
11. Cancellation by the Seller and refund
If LEDFRAMES cancels an order because production or delivery is not possible, the customer will receive a full refund of the amount paid for the cancelled order, including paid delivery charges.
The refund will be initiated without undue delay and within the mandatory statutory period. After initiation, the actual crediting of funds may take up to 15 business days depending on the bank, payment system and payment method.