What does LEDFRAMES sell?
We produce personalised LED frames for vehicle registration plates. You can choose a ready-made design or create your own.
Can I add my own text and logo?
Yes. Before payment, carefully check spelling, colours and placement. By uploading a logo or image, you confirm that you have the right to use it.
Will the finished product exactly match the preview?
The preview shows the intended result. Minor colour differences may occur because of screen settings, materials and lighting, but a material difference from the confirmed order may be submitted as a complaint.
How is payment made?
Payment is made in advance through Stripe’s secure payment page. LEDFRAMES does not store the full card number or CVC.
How long do production and delivery take?
The usual production time is 2-5 business days. After handover to the carrier, delivery in Latvia usually takes 1-3 business days and delivery to other EU countries takes 3-10 business days.
What voltage does the frame require?
Standard frames are designed for 12 V. A 24 V version is available only where that option is selected and confirmed in the order. Before installation, check the voltage stated in the order and on the product.
Can LEDFRAMES cancel an order?
Yes. After an order is placed, we review the design, material availability and the technical feasibility of production and delivery. If the order cannot be properly fulfilled, LEDFRAMES may cancel it.
In that case, we refund the full amount paid for the cancelled order, including paid delivery charges. The refund is initiated without undue delay and within the statutory period. Crediting of funds may then take up to 15 business days depending on the bank or payment system.
Can I change my order?
Contact info@ledframes.eu immediately. A change is possible only where it remains technically and operationally feasible and may require an additional payment or revised completion date.
Can I return a personalised frame?
A conforming personalised product cannot be returned solely because the customer has changed their mind. Rights relating to defects, damage or lack of conformity remain unaffected.
How do I return a standard product?
A 14-day right of withdrawal applies to a standard non-personalised product unless a statutory exception applies. The withdrawal statement may be sent to info@ledframes.eu. The procedure and model statement are available on the “Returns and Defects” page.
What should I do if the product is defective?
Send the order number, a description of the issue, photographs or video to info@ledframes.eu. A written response will be provided no later than 15 business days unless the law requires a shorter period.
Who pays for return shipping?
For an ordinary return of a standard product without a defect, the customer pays the return delivery cost.
For a suspected defect, contact LEDFRAMES first. If the customer initially pays for an agreed standard return method and inspection confirms the Seller’s responsibility, LEDFRAMES will reimburse the reasonable documented cost of sending the product to the Seller and will send the repaired or replacement product back free of charge.
How long does a refund take?
LEDFRAMES initiates the refund within the period required by law. After initiation, crediting to the account may take up to 15 business days depending on the bank, Stripe and payment method.